It is our philosophy is that if it is not written, well defined in ink, and accompanied by actionable steps in flow charts – for too many employees….anything will do. While we define process as a process a sequence of activities or steps taken to achieve a desired outcome – process improvement is the ongoing actions taken to ensure that the outcome happens in the most efficient manner possible and unimpeded.
Process improvement empowers a company to better serve its customers. The most successful businesses are successful for a reason, their success in part, can be attributed to their leaders’ rare ability to maintain a razor-sharp focus on the nuts and bolts of operations. Effective leaders continuously monitor, evaluate and re-evaluate processes to determine what is and is not working. Not only that, they are actively scanning the environment for threat and opportunities and its material effect on their business, and responding adequately by understanding their business strength and weakness.
Process Improvement is an ongoing effort and should always be evaluated with the analysis of problematic areas of improvement. When executed fruitfully, the results can be measured in the enhancement of product quality, customer satisfaction, customer retention, increased productivity, development of the skills of employees, efficiency and increased profit resulting in higher and faster return on investment.
Furthermore, astute leaders are even concerned with subtle changes, operations and identifiable problems which are quickly assessed and also corrected in a timely manner. And the failing businesses are failing for reasons not far-fetched, which is? Their leaders do exactly opposite of what success business leaders do!
Summarily, only a carefully articulated and well thought out process improvement initiative should overlay every company crucial areas of operation, such as; human resources, finances, admission, discharge, and customers service. In addition, these initiatives must define a process improvement strategy that is not only sustainable and quantifiable, but renders descriptive, evaluative and measurable data. A classic example of continuous process improvement!
Need help designing or improving a process? How about evaluating an outdated or inadequate process? NBHS can help!
CLICK HERE to Schedule a Process Improvement Consult.